DIRECTORY OF SERVICES:

GRAND VELAS LOS CABOS GRAND VELAS RIVIERA MAYA GRAND VELAS RIVIERA NAYARIT

CASA VELAS

Useful information for your stay

We appreciate your choice to be our guest. If you need specific assistance, this directory offers resources and contact numbers that can help during your vacation.

Considering the health emergency generated by the COVID-19 virus, Casa Velas, located at Calle Pelícanos #311, Marina Vallarta, Puerto Vallarta, Jalisco, C.P. 48354, and in accordance with the provisions of article 10 (sections V and VI) of the Mexican Protection of Personal Data Held by Private Parties Federal Law, will collect personal and sensitive information related to your health status, with the sole purpose of providing health protection to you, your family and/or companions, and other people who are present in the facilities of this hotel. This information will be treated confidentially in strict compliance with the provisions of articles 1, 2, 6, 7, 8, 9, 11, and 14 of the Mexican Protection of Personal Data Held by Private Parties Federal Law. You have the right to access, rectification, cancellation, or opposition writing by email to reservations@velasresorts.com.
Any change to this notice can be consulted at velasresorts.com/privacy-policy

CASA VELAS PRIVACY STATEMENT

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> SECURITY & INTERNAL REGULATIONS

> PRIVACY STATEMENT

MAR DEL CABO

Each person who stays at the resort must register their information and the information of their companions on the designated cards.

Check- in time is 3:00 pm and Check- out time is 12:00pm, with a 60 minutes grace period allowed for leaving the suite after the indicated departure time. Guests who wish to stay for an additional period of time must advise Reception and make arrangements to guarantee the payment of the corresponding per person/ per night charges.

Guests who decide to invite an additional person to their suite after the initial registration process is complete must notify Reception to make arrangements for the corresponding payment.

The hotel will not be held responsible for loss of cash or valuables not deposited in the safety deposit boxes provided in each suite.

Guests may not at any time have any type of animal in their suite without authorization from management.

Lodging services must be paid in advance. The administration will provide proof of payment upon request.

The use of furniture, garments and other service items must be rational and reasonable, with proper care taken of the items. Upon leaving their suite, guests are obligated to leave the doors and windows closed as well as the faucets off. Keys should be returned to Reception at your check out.

Out of respect for other guests the use of music players or any other sound apparatus is prohibited in the pool areas, resort beach areas, gardens and suite terraces.

SECURITY & INTERNAL REGULATIONS

Guests are strictly prohibited from preparing food within the suite, using the electricity in the suite for anything out of the ordinary, and washing and hanging clothes inside the resort.

Use of coolers or ice chests in the pool area, resort beach area, and suite terraces is also prohibited.

It is forbidden for guests and their companions to smoke in rooms and places 100% smoke free and are encouraged to smoke only in places intended for it.

In the event that the guest or his companion fail to comply with these regulations on tobacco smoke control, they will be exhorted to extinguish the combustion and in case of refusal to do so or recidivism will be reported to the proper authorities, without prejudice to the charge for the amount of $1,000.00 American dollars, for the damage or harm that such behavior causes.

The hotel has liability insurance according to the regulation NOM-07-TUR-2002.

The hotel will not be held responsible for services provided by third party/ external vendors.

If the contracting party fails to perform as per agreement, the contract will automatically become null and void resulting in waiving rights to a monetary refund or extension of services of any kind.

GRAND VELAS BOUTIQUE LOS CABOS VELAS VALLARTA CASA VELAS

I am responsible for any type of accident, injury, and/or damage that could be caused to myself and to third parties in the suite I chose.

Therefore, I release Casa Velas staff and owners of the property, from total responsibility for the events described above, and I assume full responsibility.

By accepting the general terms & conditions. I am informed about this suggestion and I release Casa Velas from any responsibility regarding my choice of suite.

INDIVIDUAL LODGING SERVICE AGREEMENT ENTERED INTO BETWEEN “THE HOTEL” AND “THE GUEST”, WHOSE NAME AND DATA ARE RECORDED ON THE REGISTRATION CARD, IN ACCORDANCE WITH THE FOLLOWING CLAUSES:

1st.- OBJECT: Pursuant to this agreement, THE HOTEL is obligated to provide accommodation for THE GUEST and accompanying individuals, as specified in the registration card accompanying this document. The registration card includes details such as the names of the guests, room type, duration of stay, and any deposits made to THE HOTEL. Additionally, THE GUEST is required to provide a minimum deposit equivalent to the room rate for the specified period, plus applicable taxes, either in cash to THE HOTEL or by authorizing THE HOTEL to charge all due payments for lodging services to a provided credit card.

2nd.- ADDITIONAL SERVICES: Additionally, THE HOTEL is obligated to provide THE GUEST with additional services as outlined in the information titled “DIRECTORY OF SERVICES,” which is conveniently placed in the assigned guest room.

3rd.- COMPENSATION: As compensation for the lodging provided, THE GUEST is required to pay for each day of accommodation as specified in the registration card. The daily rate indicated on the card must be paid in the local currency or its equivalent in USD, based on the exchange rate determined by the Bank of Mexico on the date and at the location of payment.

4th.- MEALS: THE GUEST acknowledges that the agreed compensation mentioned above specifically pertains to lodging and does not encompass the cost of food and beverages, except in cases where the reservation was booked as part of a package. Any additional charges resulting from consumptions by THE GUEST are not included. In the event that the registration card specifies a particular meal plan for food payment, both parties shall adhere to its provisions.

5th.- ANTI-SMOKING POLICY: THE HOTEL and its beaches maintain a strict 100% smoke-free policy. Detailed information regarding this policy can be found in the services directory located in the guest’s assigned room.

6th.- HOTEL INTERNAL REGULATIONS: Both parties agree that the rights and obligations concerning lodging and the use of facilities by THE GUEST at THE HOTEL, in addition to the provisions outlined in this agreement, shall be subject to THE HOTEL’s Internal Regulations. These regulations can be found in the services directory located in the guest’s assigned room.

7th.- IMPORTANT NOTICE: At the time of signing this agreement, THE HOTEL notifies THE GUEST that the hotel’s Internal Regulations contain provisions of legal significance. It is necessary for THE GUEST to be aware of and agree to these regulations in order to make informed decisions regarding activities during their stay at THE HOTEL. Therefore, THE GUEST is informed that if for any reason the internal regulations are not available in the room assigned to them, or if they have any questions or concerns about the regulations, they may request a copy or speak with the Hotel Manager for clarification.

8th.- TERMINATION: Both parties agree that in the event of any breach of the present agreement or THE HOTEL’s Internal Regulations, the aggrieved party shall have the right to request termination of the agreement, and the non-compliant party shall be liable for up to 40% of the total cost of the service. If THE HOTEL initiates the cancellation, it must refund all amounts received up to that point and pay the aforementioned penalty. If THE GUEST is the non-compliant party, THE HOTEL reserves the right to request that THE GUEST vacate the room and may retain their luggage as collateral to ensure payment of outstanding amounts owed to THE HOTEL.

9th.- JURISDICTION: For the fulfillment and execution of this agreement, as well as for the resolution of any disputes arising between the parties regarding lodging, both parties agree to submit to the jurisdiction of the Consumers Federal Attorney’s Office (Procuraduría Federal del Consumidor). Should the dispute escalate beyond the scope of the aforementioned office, the parties further agree to submit to the jurisdiction of the common Jurisdiction Courts for the State of Jalisco. By agreeing to this provision, both parties waive any other jurisdiction that may be applicable based on their current or future places of residence.

10th.- WI-FI DISCLAIMER: The Wi‑Fi provided by Velas Resorts is public and free. Therefore, the correct use of this service is entirely the responsibility of the guest or user. Suites Operadora del Pacífico, S.A. de C.V. (Velas Resorts) is committed to protecting your privacy and trust. The Customer Experience Center is responsible for addressing any inquiries regarding privacy matters. You may review the complete Velas Resorts Data Privacy Statement at any time on the website www.velasresorts.com, accessible in the Privacy Policy and Notice section.

Velas Resorts is committed to upholding the principles of consent, information, quality, and responsibility in the processing of personal data and privacy rights. In accordance with this Privacy Policy, the following guest information remains strictly confidential upon check-in: Guests’ names, phone numbers, addresses, email addresses, and photos of their ID.

“By signing here, THE GUEST acknowledges that they have read and understood the individual lodging service agreement provided on the reverse side of this registration card and agree to fully comply with all its clauses.”