DIRECTORY OF SERVICES:

> ENVIRONMENTAL AND SOCIAL POLICIES
> LUXURY ALL-INCLUSIVE SERVICES
> SUITE AMENITIES
> SERVICES WITH ADDITIONAL CHARGE

> TELEPHONE INFORMATION
> AIRLINE AND AIRPORT INFORMATION
> CONSULATE INFORMATION
> INTERNAL REGULATIONS
> SECURITY

> AIRLINE AND AIRPORT INFORMATION
> CONSULATE INFORMATION
> WILDLIFE 
> ENVIRONMENTAL AND SOCIAL POLICIES 
> INTERNAL REGULATIONS 

GRAND VELAS
RIVIERA MAYA

Useful information for your stay

We appreciate your choice to be our guest. If you need specific assistance, this directory offers resources and contact numbers that can help during your vacation.

SUITE AMENITIES

IRON AND IRONING BOARD
All suites are equipped with an iron and ironing board in the closet.

LAUNDRY AND DRY CLEANING
Laundry received from your suite before 12:00 p.m. will be returned on the same day before 10:00 p.m., from Monday to Saturday. Ironing service is available from 9:00 a.m. to 7:00 p.m. For special requests outside of these hours, please consult your Concierge.

LOST ITEMS
Please contact your Concierge.

MESSAGES AND VOICE MAIL
Your telephone screen will illuminate if you have a message. To listen to messages, please follow the instructions indicated by the system.

MINIBAR
Each suite is equipped with a minibar containing soft drinks, beer and wine. Please inform your Concierge of your preferences so that we may customize your replenishments.

NEWSPAPER
You will be provided with a newspaper with domestic and international news every day. If you require a specific newspaper or magazine, you may find it in the boutique.

Zen Grand: 8255
Ambassador: 8253
Grand Class: 8254

TELEVISION
The television in your suite is programmed with standard channels, including CNN, NBC, TNT, ESPN and ESPN2. A list of all available channels is located on the desk.

WAKE-UP CALLS
Wake-up calls may be requested through your Concierge or at ext. 0. The clock in your suite also has an alarm that can be programmed at your convenience.

WATER
The resort is equipped with an advanced-technology water filtration system that meets health standards established by the corresponding authorities.

WEATHER
You may consult weather conditions with our operator at ext. 0.

SUITE SERVICE
In-suite dining is available 24 hours a day; the menu can be found in your suite. To place an order or for more information, please dial the ext. 0.

AIR CONDITIONING
With individual control to regulate the temperature in your suite.

BABYSITTING SERVICE
The resort’s nannies are trained and qualified to properly care for your children. To request service, please contact your Concierge at least 24 hours in advance to allow us to make necessary arrangements. Cancellations must be received at least 6 hours in advance to avoid being charged for the entire scheduled service.

BATHROBES
Each suite offers two bathrobes for use during your stay. If you would like to purchase one, they are available in the resort boutique.

CRIBS
We offer cribs and a range of items for our littlest guests, available by request through your Baby Concierge.

ELECTRICITY
Electricity voltage in Mexico is 110 V and 60 cycles per second (60 Hz). Adaptors and transformers are available through your Concierge.

HAIR DRYER
Located in your closet.

HOUSEKEEPING SERVICE
Available daily from 8:00 a.m. to 5:00 p.m.

NIGHTLY TURN-DOWN SERVICE
Provided daily between 6:00 p.m. and 10:00 p.m. To specify your preferred time, please contact your Concierge at ext. 0.

SAFE
Each suite features an electronic safe in the closet. Additional safe deposit boxes for storing items of value are available in Reception.

SHOE SHINING
Complimentary shoe shining service is available from 7:00 a.m. to 11:00 p.m. Shoes are collected from your suite. Please contact your Concierge for more information.

TELEPHONE
Each suite has three telephones, two of which are wireless. You may access all services at your disposal using the main telephone.

WI-FI
Wi-Fi is available in every suite.

Zen Grand: 8140
Ambassador: 8160
Grand Class: 8370

PILLOW MENU

Enjoy a tranquil, comforting night with high quality bedding and pillows (made with fine goose feathers imported from Germany). Select your individual pillow or neck support from this list. We also offer a wide selection of supportive pillows for relaxing by the pool. For assistance, please contact your Concierge.

If you wish to acquire one of our pillows at the end of your stay, please visit the boutique.

THE CLASSIC – SOFT AS A FEATHER
Soft pillow filled with 100% goose down imported from Germany; treated, and free of dust and dander, with down that goes through a three-phase washing and disinfection process. Covered in 100% cotton feather-proof fabric; pillow has a weight of 550g.

THE FIRM: SOFT ON THE OUTSIDE WITH
INTERNAL SUPPORT.
Soft pillow filled with 100% goose down imported from Germany; treated, and free ofdust and dander, with down that goes through a three-phase washing and disinfectionprocess. Covered in 100% cotton feather-proof fabric; pillow has a weight of 650 g.

THE CUSHION THAT MOLDS TO YOUR NECK
Cylindrical cushion filled with 100% white goose down. Covered in 240-thread count cotton with feather-proof antibacterial finish.

SOFT COVER WITH CENTRAL NECK
SUPPORT
Cylindrical pillow with fibragel filling. Covered in 240 thread count cotton with feather-proof
antibacterial finish.

THERAPEUTIC SUPPORT
Imported pillow made of viscoelastic memory
foam, thermo-sensitive with therapeutic support; covered in velour fabric.

SYNTHETIC FIBRAGEL PILLOW
Firm pillow with fibragel filling, covered in 240 thread count cotton with feather-proof antibacterial finish. Retains body temperature for longer.

NATURALLY-ADAPTING COMFORELL
PILLOW
With Comforell filling that easily adjusts to the natural curves of the body, covered in 240-thread count 100% cotton with feather proof antibacterial finish.

SERVICES WITH ADDITIONAL CHARGE

BELL SERVICE
Available 24 hours. You may contact Bell Staff
at the following extensions:

Zen Grand 8143
Ambassador 8163
Grand Class 8183

BUSINESS CENTER
Located in the Convention Center. Offers administrative and delivery services. For more
information, call ext. 8683.

Open daily from 8:00 a.m. to 8:00 p.m.

CHECK-IN
Check-in time is 3:00 p.m.

CHECK-OUT
Check-out time is 12:00 p.m. The Concierge will also gladly store your luggage.

CREDIT CARDS
We accept the following credit cards: American
Express, MasterCard and Visa. The resort also
has an ATM in the Grand Class lobby.

POOLS
There are three pool areas, open daily from
8:00 a.m. to 8:00 p.m.

The Ambassador pool area is located next torestaurant Azul, and has three sections: an infinity pool, family pool (heated during the winter) and a splash pool for kids.

The pool in the Grand Class ambiance is exclusively for guests ages 16 and over, and is located in front of the lounge area of the Bistro restaurant terrace.

A third cenote-style pool is found in the Zen Grand area, surrounded by greenery, next to restaurant Chaká.

Each pool offers food and beverage service and Aqua Bars open from 10:00 a.m. to 7:00 p.m.

RECEPTION
Available 24 hours a day.

Zen Grand 8130
Ambassador 8150
Grand Class 8170

CURRENCY EXCHANGE
Currency exchange is available 24 hours a day in Reception, for US dollars, Canadian dollars and Euros. Due to government regulations, the  amount per guest (age 18 and over) per stay is $1,500 USD.

Zen Grand 8130
Ambassador 8150
Grand Class 8170

GROUPS AND CONVENTIONS
We offer locations for indoor and outdoor events, and spacious salons for your meeting convention and banquet needs. Please contact the Groups and Conventions department at ext. 8327.

ICE SERVICE
We offer ice daily during morning and evening services of your suite. If you require more, please contact your Concierge.

KIDS’ CLUBS
The resort has two Kids’ Clubs for ages 4-12, where little ones can enjoy fun activities in a safe environment. Open daily from 9:00 a.m.
to 10:30 p.m., you’ll find one Kids’ Club in the Ambassador ambiance (ext. 8185) and one in the Zen Grand ambiance (ext. 8186).

PERSONAL CONCIERGE
Assigned to you for service during your stay, from 9:00 a.m. to 5:00 p.m. We also offer a Concierge desk in the main lobby to attend to your requests 24 hours a day.

VALET PARKING
Available 24 hours a day in the main lobby. Please call your Concierge 10 minutes before your departure to ensure your vehicle is waiting for you.

Zen Grand 8140
Ambassador 8160
Grand Class 8370

TRANSPORTATION WITHIN THE RESORT
We provide shuttle transportation within the property, which can be requested with the Bell Staff.

Zen Grand 8143
Ambassador 8163
Grand Class 8183

CAR RENTAL
This service can be arranged by the Concierge staff in the lobby, or by dialing ext. 0.

DOCTOR
Please consult the Concierge in the lobby or call ext. 0. This service has an additional charge.

HOSPITAL
If you need assistance, please contact your Concierge in the lobby or dial ext. 0.

MAPS
Maps of the Riviera Maya are available with the Concierge staff in the lobby.

PACKAGES AND DELIVERIES
Will be immediately sent to your suite. For more information please contact your Concierge at ext. 0.

WATER ACTIVITIES
Please consult the Concierge in the lobby or call ext. 0..

PHARMACY
Our boutique on the lobby's main floor offers a range of products, including basic over-the-counter medicine, toiletries, and various other items. Should you require prescription medication, our Concierge can assist you in contacting a doctor.

SPECIAL OCCASIONS
If you are celebrating a special occasion during your stay, we can help you make it unforgettable! For more information, please contact your Concierge.

TAXIS
Available 24 hours a day. To request, please contact your Concierge or dial ext. 0.

TRAVEL AGENCY
Please consult the Concierge in the lobby or call ext. 0.

TELEPHONE INFORMATION

Grand Velas Riviera Maya:
Fax for guests
Email for guests
Emergencies at the resort
Translation assistance

1 888 210 9590
1 877 418 2722
guestservicerm@grandvelas.com
Ext. 0
Zen Grand: 8140
Ambassador: 8160
Grand Class: 8370

From suite to suite:
Local calls
Local calls to cellular phones
National calls to cellular phones
Long distance within Mexico
Long distance to Canada and USA
Collect calls to USA
Collect calls to Canada
Long distance to Europe and the rest of the world
Long distance collect calls to Europe and the rest of the world
Resort Call Center

Suite number
9 + local number
9 + 044 + 984 + cellular number
9 + 045 + area code + cellular number
9 + 01 + area code + number
9 + 001 + area code + number
Ext. 8920
Ext. 8921
9 + 00 + country code + area code + number
Ext. 8921

Ext. 0

Local numbers begin with the area code 984. Not all 800 numbers to the USA and Canada can be dialed from Mexico. An access charge of $10 MXN applies to each local call. For more information about long-distance and 800 number rates, please dial extension 0.

AIRLINE AND AIRPORT INFORMATION

For flight confirmation, please contact your travel agency or your Concierge in the lobby area.

Aeroméxico:
9 + 01 + 800 021 4000
Air Canada:
9 + 01 + 800 719 2827
Alaska Airlines:
9 + 01 + 800 252 7522
American Airlines:
9 + 01 + 800 904 6000
Aviacsa:
9 + 01 + 800 284 2272
Avianca:
9 + 01 + 800 123 3120
British Airways:
9 + 001 + 866 835 4133
Continental Airlines:
9 + 01 + 800 900 5000
Copa Airlines:
9 + 001 + 800 265 2672
Delta Airlines:
9 + 01 + 800 123 4710
Iberia:
9 + 01 + 55 1101 1515

CONSULATE INFORMATION

Germany
9 + 01 + 998 884 5333
Austria
9 + 01 + 999 925 6386
Belgium
9 + 01 + 998 892 2512
Canada
9 + 01 + 998 883 3360
Denmark
9 + 01 + 998 881 0670
Spain
9 + 01 + 998 849 5659
United States
9 + 873 0303
Finland
9 + 01 + 998 884 1600
France
9 + 01 + 998 883 9816

Greece
9 + 01 + 999 982 3271
Italy
9 + 803 4714
Norway
9 + 01 + 998 887 4412
Netherlands
9 + 01 + 999 924 3122
Poland
9 + 01 + 998 892 1764
Portugal
9 + 01 + 998 884 2872
United Kingdom
9 + 01 + 998 881 0100 ext. 66898
Sweden
9 + 01 + 998 892 3347
Switzerland
9 + 01 + 998 884 8446

• We conserve energy and water by using them rationally and reasonably.
  
  
• We have our own cogeneration power plants, which help reduce energy consumption.
  
  
• We operate soapy water treatment plants in the laundry, reusing water in the rinsing process and saving 30% of wastewater treatment by recycling it for irrigation of outdoor gardens, mangroves and jungle.
  
  
• We use the latest-technology low consumption air-conditioning systems to avoid contaminating emissions.
  
  
• We conserve and keep the beach free of trash and marine waste.
  
  
• We participate in the Federal Sea Turtle Conservation Program. We reduce solid, non-recyclable waste by carefully separating all recyclables.
  
  
• In our first year of operations, we reforested and restored the area with 18,000 regional trees.

ENVIRONMENTAL AND SOCIAL POLICIES

At Velas Resorts, we strive to promote and incorporate environmental responsibility in all of our operations.
We are committed to safeguarding our natural surroundings and minimizing any environmental impact we may generate, through the implementation, operation and constant evaluation of our environmental management system:

• We protect the area’s native flora and fauna.
  
  
• We continuously support our staff, providing individual benefits as well as benefits to help their families and communities. Our goal is to provide our team with a better quality of life through constant training to help enhance their skills and career prospects.
  
  
• We provide regular training and awareness for staff members about environmental policies and practices.
  
  
• We assist in community development by providing donations and participating in charitable activities, literacy and educational programs, conservation projects and special events. We also offer a daycare for the children of our staff members.
  
  
• We are part of the EarthCheck program.
  
  
• The beach in front of the resort is certified
  by the Instituto Mex.
  
  
• We use biodegradable products for cleaning and maintenance of the facilities and outdoor areas.

We will follow the beautiful stone paths that guide us to the forest clearing, offering the chance to observe birds and ther animals in their natural habitat. If you decide to explore the area on your own, we ask that you remain on the trails at all times; please do not enter the forest or mangroves. For more information about guided tours, please contact your Concierge.

CONTACT WITH ANIMALS WITHIN
THE FACILITIES

Although the chances of encountering a wild animal in your suite are extremely remote, we recommend following these steps if you do: remain calm, exit your suite, close the door and inform your Concierge, who will ensure the animal is returned to its natural environment.

Despite our efforts to control the presence of insects, we recommend closing your  and entry doors after 4:00 p.m. to prevent them from entering. For your convenience, you will also find eco-friendly insect repellent in your suite closet. If you require additional products, please contactyour Concierge.

WILDLIFE

CONTACT WITH ANIMALS IN
THEIR NATURAL HABITAT

Our facilities are surrounded by magnificent jungle and natural mangroves, which house a
grand variety of flora and fauna. It is of utmost importance to us to respect these ecological treasures and preserve them for generations to come. Certain actions can affect the balance and development of species, which is why we kindly ask for your cooperation in the following:

Please do not feed any animals you encounter on the premises. Their diet is entirely different  ours, and human food can particularly harm pregnant or nursing females, as their milk (vital to proper development of their young) changes in nutritional value. In addition to protecting them, avoiding feeding the animals helps prevents them from having an involuntary reaction or exhibiting hostility due to stress.

OBSERVATION OF ANIMALS

We invite all nature lovers to join our guided tour, where you can discover and explore the
flora and fauna surrounding the Zen Grand ambiance.

SECURITY

EMERGENCY PROCEDURES

All precautions have been taken to provide you with a safe environment to enjoy free of risk.

The resort has the latest technology, security, and emergency systems. Emergency procedures are located inside the main entrance door of each suite.

Smoke detectors, fire suppression systems, and emergency communication systems are found throughout the resort. If the alarm sounds, elevators will immediately descend to the lobby area until the alarm is deactivated. In an emergency, guests will be notified of the alarm state via the emergency communication system.

Moving quickly and listening to and/ or reading instructions is necessary during an evacuation or emergency. If this presents an issue for you, please inform us immediately upon arrival so we may take appropriate action to assist you in an emergency. If you have any questions, please contact your Concierge.

We recommend taking a few minutes to review this information:

FIRE

If you discover a fire, please close the nearest doors to prevent it from spreading. Dial 0 immediately to report the emergency, or activate the nearest fire alarm by pulling down the red emergency lever. When leaving your suite, always carry your key with you. Elevators are not to be used as emergency exits for any reason

EVACUATION

If you receive the order to evacuate your suite, take your key. Be sure that the handle of your door is not hot before opening it. Use the back of your hand to touch the door and see if it feels hot or cold. Close it immediately if there is a fire outside and remain in your suite.

If there is little or no smoke in the hallway, go to the nearest exit. Remain close to the walls along the way. If the hallway is dark or smoky, count the doors as you move toward the exit,

using the wall to guide you. If the stairs are safe, proceed to the lobby.

Remain close to the walls along the way. If the hallway is dark or smoky, count the doors as you move toward the exit, using the wall to guide you. If the stairs are safe, proceed to the lobby.

EMERGENCY EXITS

When you arrive at your suite, please locate the nearest emergency exits. We recommend walking to the closest exits and fire extinguishers and counting the number of doors you pass. This will help you to remember their distance and location in case the hallways are dark or filled with smoke.

ALARM

If you hear an alarm while in your suite, remain where you are and wait for instructions; your Concierge will advise you of what to do next.

EMERGENCY EVACUATION ROUTE

A map showing the emergency evacuation route can be found inside the main door to your suite. Please take a moment to review it and locate your suite on the map and the evacuation route in case of an emergency.

BLOCKED EXITS

Return to your suite if the stairs are full of smoke and seem unsafe to use.

Please pay close attention to the following instructions, which explain what to do if you cannot leave your suite.

• Turn off the air conditioner to avoid drawing smoke into the suite.
• Place a wet cloth at the bottom of your door to prevent smoke from entering. 
• All gaps should be covered with a wet cloth.
  
• Fill your jacuzzi with water.
• Fill waste cans and ice buckets with water and keep them close by. Use them to moisten towels and linens to prevent smoke from entering
• Dial the extension 0 to inform staff of your location.

INTERNAL REGULATIONS

• Each person who stays at the resort must register their information and their companions’ information on the designated cards or forms.
  
  
• Check-in time is 3:00 p.m., and check-out time is 11:00 a.m., with a 60-minute grace period after check-out time to vacate the suite. Guests who wish to stay longer must notify Reception and leave a new guarantee of payment for the corresponding per person/night charges.
  
  
• Reception must be notified to handle the corresponding payment if a guest invites another person to their suite after the initial registration process.
  
  
• Guests must have permission from the establishment's manager to bring a service employee to the property. The person to whom the suite is registered will be responsible for the service employee and their conduct. The resort may remove this person from the premises should any adverse issue arise
  
  
• If a guest falls ill, the Concierge will call a doctor. The guest may be attended in their suite. If the illness is contagious for reasons unrelated to the resort, the person will be transferred to an appropriate facility at their own expense.
  
  
• Management must immediately notify the authorities of any danger of contagion or unusual occurrence following the fifth section of these regulations.
  
  
• The resort will not be held responsible for losing cash or valuables not deposited in a safe. Additional safe deposit boxes are available in Reception, for which a unique, unduplicated key will be provided.
  
  
• Guests may not have any animal in their suite without management authorization.
  
  
• The resort and guests can report any illegal or aggravated act within the property to the authorities.
  
  
• The resort must respect duly confirmed, guaranteed guest reservations.
  
  
• The Reception manager must provide a detailed receipt or invoice for all services rendered and the corresponding costs.
  
  
• Lodging services must be paid in advance or daily when the stay is less than 7 days. If the stay is longer, the guest must pay weekly. The guest will lose their right to use the suite if payment is not received punctually. The administration will provide proof of payment upon request.
  
  
• Items or valuables forgotten by a guest in any of the facilities and found by resort staff will be held by management for three months. Items such as jewelry or electronic devices will be held for six months. If not claimed within the prescribed time frame, the resort will no longer be responsible for these items.
  
  
• Cases not anticipated in these regulations will be reviewed according to the Federal Tourism Law

current lodging establishment regulations, and additional regulations that apply to the specific circumstances.

• Use of furniture, garments, and other service items must be reasonable, with proper care. Upon leaving their suite, all guests must leave doors and windows closed and faucets turned off. Keys must be returned to Reception.
  
  
• The resort has taken security measures by installing sufficient emergency fire extinguishers, water sprinklers, and hoses. Guests must inform the operator of any emergency.
  
  
• Guests must behave decently and morally within the facilities. Disturbing the peace, making noise that annoys or causes discomfort to other guests, and using the suite to commit any offense punishable by Mexican law (e.g., gambling, using drugs) is prohibited.
  
  
• Out of respect for other guests, playing music on any device is prohibited in the pool areas, hotel beach areas, gardens, and suite terraces.
  
  
• Resort services will be provided without discrimination based on sex, race, political or religious beliefs, nationality, or social class. The property may refuse service if a guest is intoxicated or under the influence of drugs or narcotics or if it appears that they intend to abuse the facilities or use them for any other purpose than for which they are intended.
  
  
• Company staff must respect guests’ privacy during their stay. Staff will only have access to occupied suites if it is obvious that the security or safety of the guest is compromised, if the guest is threatened in any way, or if the guest requests entrance from the resort staff.
  
  
• Guests are strictly prohibited from preparing food in the suite, using the electricity for anything unusual, and washing and hanging clothes within the resort. Coolers or ice chests in the pool areas, resort beach areas, gardens, and suite terraces are also prohibited.
  
  
• Possessing and consuming any type of drug or intoxicating substance forbidden by Mexican law is strictly prohibited, whether in the suite or within the resort premises.
  
  
• Guests are prohibited from hanging portraits, images, or other objects on the walls and having medicines or substances with odors that make their suite unpleasant or bother other guests.
  
  
• The resort must park guests’ vehicles in an appropriate place, leaving room for other vehicles to park. The resort is not responsible for partial or total loss of the vehicle, loss of items inside the vehicle, or any other type of damage to the vehicle.
  
  
• In accordance with Official Mexican Norm NOM-07-TUR-2002, the resort is protected by general civil responsibility policy No. 2-11-1100610-000-13 issued by a legally authorized insurance company, which may be reviewed in Reception.
  
  
• Food and/or beverages not prepared by the resort are prohibited.

SERVICES WITH ADDITIONAL CHARGE

+ (52) + (984) 877 4400
+ (52) + (984) 877 4470
guestservicerm@grandvelas.com
Ext. 0

Zen Grand 8140
Ambassador 8160
Grand Class 8370

From suite to suite / Suite number
Local calls:  
9 + local number
Local calls to cellular phones:
9 + 044 + 984 + cellular number
National calls to cellular phones:
9 + 045 + area code + cellular number
Long distance within Mexico:
9 + 01 + area code + number
Long distance to Canada and USA:
9 + 001 + area code + number
Collect calls to USA:
Ext. 8920
Collect calls to Canada
Long distance to Europe and the rest of the worlD:
9 +00 + country code + area code + number
Long distance collect calls to Europe and the rest of the world:
Ext. 8921
Resort Call Center:
Ext. 0

The state of Quintana Roo is recognized worldwide for its leadership in hurricane preparedness and response, as well as the establishment of standards that other entities have modeled. During the monitoring of tropical storms, there are different phases and types of alerts. Our staff will always update you on the status of the phases and alerts.

If a tropical storm or hurricane affects the area, please remain calm and follow resort staff instructions.

If you find yourself in an area under threat outside of Grand Velas, follow the instructions of local authorities. Immediately leave the area in danger and go to the shelters indicated by authorities.

Remember to remain calm at all times. As soon as the threat passes, authorities and/or resort staff will provide you with information and instructions to follow.

HURRICANES

• 24-hour Lobby Concierge and Personal Concierge
  
• All-day restaurants with buffet and à la carte menu
  
• Gourmet restaurants for à la carte dining
  
• Bars with premium spirits
  
• 24-hour suite service
  
• Live music in restaurants
  
• Two Kids’ Club
  
• Teens’ Club
  
• Activities on the beach and pool
  
• Live entertainment
  
• Infinity jacuzzi
  
• Infinity pool
  
• Kids’ pool
  
• Pool & Beach Concierge
• Spa Concierge

LUXURY ALL-INCLUSIVE SERVICES

• Two high-performance gyms with daily classes
  
• Personal trainers
  
• Non-motorized water sports
  
• Suites surrounded by jungle vegetation or with awesome ocean views
  
• Minibar with snacks, stocked daily
  
• Safe-deposit box
  
• Wi-Fi
  
• Parking and valet parking
  
• Travel agency
  
• Access for people with reduced mobility
  
• Currency exchange
  
• Express check-out
  
• Taxes and gratuities
  

Japan Airlines:
9 + 01 + 55 5242 0150
Jet Blue:
9 + 001 + 800 861 3372
KLM:
9 + 01 + 800 830 7400
LAN:
9 + 01 + 800 123 1619
Lufthansa:
9 + 01 + 800 908 9804
Northwest Airlines:
9 + 001 + 800 225 2525
Qantas:
9 + 001 + 800 892 9761
Spirit Airlines:
9 + 01 + 998 884 3112
Taca / Lacsa:
9 + 01 + 800 400 8222
United Airlines:
9 + 01 + 800 003 0777
U.S. Airways:
9 + 01 + 800 007 8800
Cancun International Airport:
9 + 01 + 998 848 7200