RESTAURANT ANDREA
Gourmet Andrea restaurant is enclosed within a tropical
garden, with both indoor and outdoor seating available. 
Enjoy an international breakfast buffet, exquisite world class Italian cuisine and a variety of gourmet theme dinners in the evenings. Andrea’s terrace is the perfect setting to take a break and enjoy a freshly brewed cappuccino or espresso. 
Style, comfort, elegance, service and extraordinary cuisine are guaranteed. Open from 7:30 a.m. to 10:30 p.m. Reservation required. Ext. 5500.

LA RIBERA STEAKHOUSE
This Mexican-style restaurant offers an excellent buffet
and à la carte menu in a pleasant seaside ambiance. The open terrace offers unobstructed views of the bay, creating an inviting sanctuary to relax while watching the sunset. 
Fine cuts of meat, seafood and traditional Mexican dishes are the specialty. 
Open from 7:30 a.m. to 10:30 p.m. Ext. 5508.

RESTAURANTS AND BARS

SERVICIO A SUITE
In addition to an extensive carefully chosen menu, we deliver freshly baked pizza from Dino’s Pizza; made with top-quality imported ingredients. Room service is available 24 hours. For further information, call Ext. 62.

IN-SUITE MINI BAR
The refrigerator in your unit is stocked with an ample selection of food and beverages to suit all tastes. Please do not hesitate to call Ext. 5411 if your bar needs restocking.

AQUA BAR
Enjoy cold exotic drinks and tasty snacks surrounded by tropical gardens and blue swimming pools.
Open from 11:00 a.m. to 7:00 p.m. Ext. 5513.

FACILITIES

TRAVEL AGENCY
A variety of excursions are offered by our travel agency located at the front desk. City, beach and jungle tours are a great way to get to know the downtown, surrounding countryside or tropical mountains.
Boat cruises are available to take you to the most beautiful beaches or traditional villages. Take home unforgettable memories and romantic experiences from a sunset cruise, fishing, horseback riding or a Mexican fiesta. There are endless things to do to make your holiday special and exciting.
Open from 8:00 a.m. to 8:00 p.m. Ext. 67.

FER BOUTIQUE
We carry an exclusive line of authentic Mexican crafts and gifts, as well as light, comfortable cotton resort wear and sophisticated casual clothing made from hand-woven and embroidered fabrics. Open from 10:00 a.m. to 7:00 p.m. Ext. 5222.

SPA & BEAUTY SALON
Swedish therapies, aromatherapy, acupressure, Shiatsu massage and other treatments are available, guaranteeing complete relaxation. After achieving the perfect suntan, a facial will revitalize your skin and restore its natural elasticity.
The resort’s Beauty Salon is located next to the mini mart, offering hair care, manicures, pedicures, waxing and other special services.
Rejuvenate your body, mind and soul by eliminating stress and focusing on inner and outer beauty.
Open Monday to Friday from 9:00 a.m. to 9:00 p.m. Saturday from 9:00 a.m. to 8:00 p.m. and Sunday from 9:00 a.m. to 5:00 p.m.

ACTIVITIES

GOLF
Just 2 minutes walking distance from the resort is an 18-hole golf course, offering a great playing experience amidst the tropical beauty of the Mexican Pacific.
Our golf packages feature special prices for Velas Vallarta Resort guests. You’ll find more information in the brochure in your suite or by calling Ext. 69.

TENNIS
We offer three tennis courts; one with synthetic grass and two with hard flooring. Private lessons are available with our tennis pro. Lighting offered at extra charge.
Open from 8:00 a.m. to 10:00 p.m. Ext. 5515.

TELEPHONE

Local Calls
1. Dial 9 for outside line.
2. Dial the number.

Calls within Mexico
1. Dial 9 for outside line.
2. Dial 01+ Area Code + Phone Number.
3. Please see telephone book for area codes.

Calls to USA and Canada
1. Dial 9 for outside line.
2. Dial 001+ Area Code + Phone Number.

Overseas Calls to Europe, Middle East, Asia, etc.
1. Dial 9 for outside line.
2. Dial 00+ country code + city code + Phone number.

For telephone rates dial 0.

HOTEL’S INTERNAL REGULATIONS

The present Internal Regulations obliges the hotel VELAS VALLARTA, with address at Av. Paseo de la Marina Norte #585, Marina Vallarta, Puerto Vallarta, Jalisco, C.P. 48354, as well as its guests who hire their services, to comply with the norms included in it.

• Velas Vallarta is a family-friendly hotel for relaxation, so all guests and members must behave with decency and morality within the establishment, including the interior of their room or suite.
  
  
• It is not allowed to disturb the order, scandalize, and not respect the restful moments of other guests, as well as execute any act or crime (games, drugs, etc.) prohibited by Mexican law. In the event of not complying with this point, the guest renounces his contract and will be evicted from the establishment.
  
  
• Any damage caused by the guest or member to the room or facilities must be paid before departure. If at the time of occupying a room or suite there is damage, the guest or member must report it to Reception immediately. Otherwise, the responsibility will be awarded to the guest or member who occupies the room or suite.
  
  
• The hotel is obliged to respect the guest’s reservations duly confirmed, guaranteed, and paid according to the policy and nature of their reservation.
  
  
• By operation of law, every person who stays at our facilities is obliged to register their ID’s, and data for all and each of their companions, and confirm the required information at the check-in.
  
  
• The check-in time is at 3:00 p.m. and check-out time is 11:00 a.m., with a 60-minute tolerance period after the scheduled time to vacate the suite. Guests who wish to stay longer must notify the Reception area, and leave a new guarantee of payment to make the corresponding charge per person, per night.
  
  
• In case a guest decides to invite an additional person to their suite after original registration, Reception must be notified to process the corresponding payment. Invitations or visits to the facilities without paying this charge are not allowed.
  
  
• Lodging services must be paid in advance (terms vary according to the season). In case the stay is longer than 7 days, guests must pay per week, If payment is not received on time, guests will lose their right to use the suite. The administration will issue an invoice for the services provided and the amount covered by guests. The hotel does not assume responsibility for external services contracted directly by guests or members.
  
  
• Hotel services will be provided without discrimination on the basis of sex, race, political or religious beliefs, nationality, or social class. Likewise, the hotel will not tolerate discriminatory acts towards its staff.
  
  
• The establishment may refuse service when the guest arrives under the influence of alcohol, drugs, or narcotics; if they appear to intend to abuse the facilities or services; or when acting violently and puts the safety of the guest himself at risk, as well as other guests’ or staff members’ safety.
  
  
• It is only with the permission of the manager of the
  establishment that a guest may bring a service employee to the resort. The person named on the reservation of the suite will be responsible for this person and their conduct, and the resort may cancel the service and remove the service employee from the premises should any adverse issues arise.
  
  
• The use of the hotel parking lot has no extra charge. The guest must place his/her car in a designated place. The establishment is not responsible for partial or total damage to the vehicle, or objects left inside. The available space is one car per room or suite; any vehicle that is not registered on the security booth will be removed from the parking lot.
  
  
• The following maximum capacities must be observed according to the suite type:
  Deluxe Studio: 3 people.
  1-bedroom Suite: 4 people.
  2-bedroom Suite: 6 people
  3-bedroom Suite: 8 people.
  
  
• The hotel will not be held responsible for the loss of cash or valuables not deposited in the suite’s safe deposit box upon arrival. We also have additional safety deposit boxes at the Reception. The hotel will give the guest a key, of which there is no duplicate. The loss of this key or the procedure of opening the safety deposit box generates an extra cost.
  
  
• It is not allowed to have any type of animal in the suites or the hotel premises.
  
  
• The use of furniture, linens, and other objects of service must be rational and moderate, taking care of them properly. When leaving their suite, guests must leave the doors, windows, and water outlets closed, as well as return their suite’s keys to the Reception.

POST-COVID-19 HYGIENE PROTOCOLS

Guests must abide by all the post-COVID-19 security measures informed and requested by the hotel, as well as those expressed below.

Guests and staff health procedure

Our staff is trained to report any suspected case of COVID-19. Both staff and guests who present symptoms within the property are instructed to notify immediately, either to their supervisors in the case of the staff or to Guest Services and Security areas in the case of our guests.

These symptoms are classified as follows:
Flu without fever: Headache, loss of smell, muscle
pain, cough, sore throat, and chest pain.
Flu with fever: Headache, loss of smell, cough,
hoarseness, sore throat, fever, and loss of appetite.
Gastrointestinal: Diarrhea, headache, loss of smell,
loss of appetite, sore throat, and chest pain.
Severe level 1: Headache, loss of smell, cough,
hoarseness, fever, chest pain, and tiredness.
Severe level 2: Severe level 1 symptoms, plus confusion
and muscle pain.
Severe level 3: Severe levels 1 and 2 symptoms, plus
difficulty breathing, diarrhea, and abdominal pain.

Reporting cases

In case of notification alert of guests with suspected COVID-19 disease in the property, they must be provided with face masks and guided to the isolation room. The doctor attending the hotel will be informed to make a medical evaluation. If the symptoms or the suspicious case criteria COVID-19 are met, the doctor will set the directions to follow.

In case of a positive result, according to the evolution of the guest, the doctor will determine the actions to be taken or if the guest should be transferred to the hospital.

Suite releasing procedure

If a guest is reported to have COVID-19, the suite will be out of service for 72 hours, and will NOT be opened until the suspected case has been discarded or confirmed. If the case is confirmed, the patient’s suite won’t be available until an authorized external company provides sanitation services and allows it to be released for operation.

SERVICES

AIR CONDITIONING
Each suite is equipped with individual air conditioning
controls.

HOUSEKEEPING
Please dial Ext. 68 for special requests such as extra towels, blankets, pillows and any other item you may need.

ROOM SAFE
Please use your room safe to store any and all items of value. The resort is not responsible for loss or damage to items not placed in the safe.

RECEPTION
For assistance with your account, safety deposit boxes or
to exchange currency please dial Ext.61.

LOST AND FOUND
Please dial Guest Services at Ext. 69 between the hours of
7:00 a.m. and 11:00 p.m.

DOCTOR
Dial Ext.0.

CHECK OUT
Check out time is 11:00 a.m. If you require assistance please visit the Reception Desk or dial Ext. 61. You may be able to extend your check-out time by a maximum of 60
minutes.

SECURITY POLICIES

Emergency exits
A card containing the procedures has been placed on the back of each suite’s front door. It is important that you detect the emergency exits. We recommend you to choose a side of the hallway and, as you go to the exit, count the doors, locate them and walk to the nearest fire extinguisher on your suite’s floor. This will help you remember the distance and location of the exits.

Alarm announcement
If you hear an alarm from your suite, stay in it, and be alert since our staff will promptly inform you what to do.

Fire
If you discover fire, close any doors near the fire source to prevent it from spreading. Dial 0 immediately to report the emergency or activate the nearest station by pulling the red emergency lever. 

If you leave your suite, follow the evacuation route, and always carry your key with you. Do not use elevators as emergency exits without exception.

Evacuation
If you receive the order to evacuate your room or suite, take your key, personal documents, and valuable items locked in your safety deposit box with you.
 
Make sure the door handle is not too hot before opening; with the back of your hand, touch the door and check if it is hot or cold. Close immediately if there is a heavy fire outside and stay in your room.
 
If there is little or no smoke at all in the hallway, go to the nearest exit. While on your way stay close to the walls. In case it is dark or smoky, count the doors towards the exit and guide yourself with the wall. If the stairs are safe, go straight to the lobby.

We recommend you take a few minutes to review the following information.