SUITE AMENITIES

AIR CONDITIONING
With individual control to regulate the temperature in your suite.

BATHROBES
Each suite offers two bathrobes for use during your stay. They are available in the resort boutique if you want to purchase one.

CRIB
It may be requested by dialing 0.

ELECTRICITY
Electricity voltage in Mexico is 110 V and 60 cycles per second (60 Hz). Adaptors and transformers are available through your Concierge.

HAIR DRYER AND STRAIGHTENER
It is located in your closet.

VOICE MESSAGES
A red light on your telephone indicates that you have a voice message. Press the mail button to listen to your messages and follow the instructions.

LOST ITEMS
Please contact the Concierge.

TV
It is programmed to provide popular channels such as CNN, NBC, TNT, ESPN, and ESPN2. 

Movies are available, offering a selection of classics and new releases at an additional cost. A complete list of available channels is located on the desk of your suite.

HAIR DRYER AND STRAIGHTENER
It is located in your closet.

HOUSEKEEPING SERVICE
Contact your Concierge if you need special assistance. Available daily from 9:00 a.m. - 5:00 p.m.

TURNDOWN SERVICE
To schedule service at a specific time, please call the Concierge. Available from 5:00 p.m. - 9:00 p.m.

WAKE UP SERVICE
It may be requested through the operator by dialing 0.

WEATHER FORECAST
If you want information about the weather, please contact the operator by dialing 0.

MINIBAR
Each suite has a minibar with soft drinks, beer, water, and snacks stocked daily. Please inform the Concierge of your favorite beverages.

SUITE SERVICE
Available 24 hours. The menu is located on the table of your living area. To place an order, dial 0.

INTERNAL REGULATIONS

The present Internal Regulations oblige the resort GRAND VELAS LOS CABOS, with address at Km 17, Tourist Corridor, Cabo San Lucas, Baja California Sur, 2340, as well as its guests who hire their services, to comply with the norms included in it.

• Grand Velas Los Cabos seeks to provide relaxation and harmonious coexistence. For this reason, guests must behave with decency and morality within the premises and abide by all the security measures set out herein. It is forbidden to scandalize, disturb, and disrespect the tranquil moments of other guests. By ignoring this, the guest renounces his stay contract and may be evicted at the time.
  
  
• The resort must respect duly confirmed, guaranteed guest reservations.
  
  
• By operation of law, every person who stays at our facilities is obliged to register their data and those of their companions using the cards designated for that purpose.
  
  
• Check-in time is 3:00 p.m., and check-out time is 12:00 p.m., with a 60-minute grace period after check- out time to vacate the suite. Guests who wish to stay longer must notify Reception and leave a new guarantee of payment for the corresponding per person/night charges.
  
  
• The establishment may refuse service when the guest arrives under the influence of alcohol, drugs, or narcotics; if they appear to intend to abuse the facilities or services; or when acting violently and puts the safety of the guest himself at risk, as well as other guests or staff’s safety.
  
  
• It is only with the permission of the manager of the  that a guest may bring a service employee to the resort. The person named on the suite reservation will be  for this person and their conduct, and the resort may cancel the service and remove the service employee from the  should any adverse issues arise.
  
  
• The use of the resort parking lot has no extra charge. The establishment is not responsible for partial or total  to the vehicle or objects left inside.
  
  
• The resort will not be held responsible for losing cash or  not deposited in a safe. Additional safe deposit boxes are  in Reception, for which a unique, unduplicated key will provided.
  
  
• Loungers, chairs, or umbrellas cannot be held for later  in the pool and beach areas.
  
  
• The establishment’s and guests’ rights to report to the competent authorities illicit facts or those that are the responsibility of any of the parties —in their persons and property— are protected as long as they occur within the resort facilities.
  
  
• Any complaint, suggestion, or congratulation should be reported to the person in charge at Reception, according to the guidelines set by the Ministry of Tourism.
  
  
• In compliance with the provisions of the Official Mexican Standard “NOM-07- TUR-2002”, published by the Ministry of Tourism in the Official Federal Gazette on December 4th, 2002.
  
  
• In compliance with the provisions of the Official Mexican Standard “NOM-07- TUR-2002”, published by the Ministry of Tourism in the Official Federal Gazette on December 4th, 2002, we inform guests and users that a general civil liability policy protects this resort.
  

we inform guests and users that a general civil liability policy protects this resort.

• According to the guidelines established by Cofepris (Federal Commission for the Protection against Sanitary Risks), the hotel is a smoke- free establishment, and only specific areas are authorized to smoke.
  
  
• According to the guidelines established by Cofepris (Federal Commission for the Protection against Sanitary Risks), the hotel is a smoke- free establishment, and only specific areas are authorized to smoke.
  
  
• Guests are prohibited from hanging portraits, images, or other objects on the walls and having medicines or substances with odors that make their suite unpleasant or bother other guests.
  
  
• The staff must respect the guests’ privacy during their stay. The staff may only have access to their suites in cases where it is confirmed that the guest’s safety is threatened or upon the guest’s request.
  
  
• There are no lifeguards in the resort, so remaining safe when using pools and beach areas is the guests’ responsibility, as well as taking care of the minors under their supervision.
  
  
• It is strictly forbidden to introduce firearms, solvents, or explosive substances. Otherwise, these objects will be reported to the competent authority.
  
  
• If a guest should fall ill, the Concierge will call the doctor. The doctor will attend the guest in their suite. If the illness is contagious for reasons not attributable to the resort, the person will be transferred to an adequate treatment facility at their own expense. The Management shall immediately notify the competent authority if it is discovered that there is a danger of contagion or any unusual event. The person in charge at Reception must issue the detailed receipt or invoice for the services and the amount the guest covers.
  
  
• Out of respect for other guests, music players or any sound device is prohibited in the pool area, beach, gardens, and suite terraces. The same policy applies to using coolers, containers, glass bottles, or preparing food in these areas.
  
  
• Objects or values forgotten by a guest in any area within the hotel facilities and found by our staff will remain in the administration's custody for up to three months. Objects such as jewelry and electronic devices will remain in custody for up to six months. If the period has expired and there is no claim, the hotel is not responsible for the objects.
  
  
• The cases not foreseen in the present regulation will be attended to what is established by the Mexican Federal Tourism Law, the valid rules of lodging establishments, and other applicable provisions.
  
  
• Using inappropriate shirts or clothing is not allowed inside the pools. Infants should wear a special diaper.
  
  
• Using inappropriate shirts or clothing is not allowed the pools. Infants should wear a special diaper.
  

SECURITY

EMERGENCY EXITS

When you arrive at your suite, please locate the nearest emergency exits. We recommend walking to the closest exits and fire extinguishers and counting the number of doors you pass. This will help you remember their distance and location if the hallways are dark or smoke-filled.

ALARM

When you arrive at your suite, please locate the nearest emergency exits. We recommend walking to the closest exits and fire extinguishers and counting the number of doors you pass. This will help you remember their distance and location if the hallways are dark or smoke-filled.

BLOCKED EXITS
Return to your suite if the stairs are full of smoke and seem unsafe to use.

Please pay close attention to the following instructions, which explain what to do if you cannot leave your suite.

• Turn off the air conditioner to avoid drawing smoke into the suite.
  
• Place a wet cloth at the bottom of your door to prevent smoke from entering.
  
• All gaps should be covered with a wet cloth.
  
• Fill your jacuzzi with water.
  
• Fill waste cans and ice buckets with water and keep them close by. Use them to moisten towels and linens to prevent smoke from entering.
  
• Call ext. 0 to inform staff of your location.

HURRICANES
Calm waters characterize Los Cabos coasts in Baja Sur. However, measures have been adopted in the event of a hurricane. 

According to the monitoring of tropical storms, there are different phases and types of alerts, of which our staff will inform you in time. In the event of a tropical storm or hurricane, stay calm and follow the directions of our team.

If you are in a threatened area outside the resort, follow the instructions of the local official authorities, immediately leave the danger area, and go to the designated shelters if the authorities indicate it.

Remember to remain calm at all times. As soon as the threat passes, authorities and/or resort staff will provide you with information and instructions to follow. The resort has trained brigades to activate first aid until the competent authorities arrive.

FIRE

If you discover a fire, please close the nearest doors to prevent it from spreading. Dial 0 immediately to report the emergency, or activate the most immediate fire alarm by pulling down the red emergency lever. When leaving your suite, always carry your key with you. Elevators are not to be used as emergency exits for any reason.

EVACUATION

If you receive the order to evacuate your suite, take your key. Be sure that the handle of your door is not hot before opening it. Use the back of your hand to touch the door and see if it feels hot or cold. Close it immediately if there is a fire outside and remain in your suite.

If there is little or no smoke in the hallway, go to the nearest exit. Remain close to the walls along the way. If the hallway is dark or smoky, count the doors as you move toward the exit, using the wall to guide you. If the stairs are safe, proceed to the lobby.

The resort is equipped with smoke detectors, fire suppression, and emergency communication systems. When the alarm sounds, the elevators will immediately descend to the lobby area and remain there until the alarm is deactivated. In case of an emergency, the resort will communicate with guests to inform them of the alarm status through the public communication system.

We recommend that you take a few minutes to review this information:

At Velas Resorts, we strive to promote and incorporate environmental responsibility in our operations.

We are committed to safeguarding our natural surroundings and minimizing any environmental impact we may generate through the implementation, operation, and constant evaluation of our environmental management system:

• We conserve energy and water by using them rationally and reasonably.
  
  
• We have implemented a cutting- edge system that employs reverse osmosis processes to extract salt from seawater. This innovative approach ensures we minimize our impact on the municipal water supply, reserving this precious resource primarily for showers and restroom facilities.
  
  
• None of our restaurants serve dishes made from endangered species.
  
  
• We conduct daily inspections of our air conditioning systems to optimize energy consumption, especially in vacant suites.
  
  
• All our projects and activities undergo a thorough evaluation by the Executive and Environmental Management Committee, reinforcing our dedication to sustainable practices.”
  
  
• We use the latest technology, low- consumption air-conditioning systems, to avoid contaminating emissions.
  
  
• We conserve and keep the beach free of trash and marine waste.
  
  
• If a guest invites another person to their suite after the initial registration process, Reception must be notified to process the corresponding payment.
  
  
• Accommodation service must be paid in full upon arrival. In the case of extended stays, only Management may authorize weekly payments.
  
  
• The resort has taken security measures by installing sufficient emergency fire extinguishers, water sprinklers, and hoses.
  
  
• It is only allowed to have any type of animal in the suites with authorization from the Management, for which the service animal requirements must be met. We do not admit pets or therapeutic assistance animals.
  
  
• The resort has taken security measures by installing sufficient emergency fire extinguishers, water sprinklers, and hoses. Guests must inform the operator of any emergency.
  

ENVIRONMENTAL AND SOCIAL POLICIES